Artenova Via Europa 12, 50023 Impruneta, Florence, Italy – Phone. +39 055 2012316 is responsible for the privacy of your personal information.
Protecting your privacy is important to Artenova. We strive to keep your personal information confidential.
Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
Artenova collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements and other information we think you’d like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.
How we collect personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to request service, register to attend a seminar, or participate in an online survey. In addition, when you sign up for Artenova Internet services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.
When we disclose personal information
Artenova works with other companies that help us provide Artenova products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Artenova’s policies.
At times, we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information
Artenova safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
The Artenova Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Artenova Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Access to your personal information
If you would like to review other personal information that Artenova may have about you, email us at firstname.lastname@example.org.
Collecting other personal information
When you browse Artenova’s website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
In some of our email to you, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-through to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
Our companywide commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Artenova employee.
Artenova does not knowingly solicit personal information from children or send them requests for personal information.
Artenova’s website contains links to other sites. Artenova does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.